Frequently Asked Questions
Everything you need to know about NeuroMD style and service.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-7 business days within the continental US. International shipping times vary by location but usually range from 10-15 business days.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer interest-free installments via Klarna.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our 'Track Order' page to see real-time updates on your delivery.
Are your materials sustainably sourced?
At NeuroMD, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with fair-trade certified factories.
What should I do if my item arrives damaged?
We apologize for the inconvenience. Please contact our support team at [email protected] within 48 hours of delivery with your order number and a photo of the damage, and we will send a replacement immediately.